F.A.Q

Orders & Shipping

Q: How long does processing take?
A: 24-72 hours. Once your order is processed, you’ll receive a shipping confirmation email.

Q: When will my order arrive?
A: Please allow up to 10 days for shipping. Shipping times may vary based on your location and carrier delays.

Q: How can I track my order?
A: Once your order ships, you’ll receive an email with a tracking number and a link to track your package.

Q: Do you ship internationally?
A: At this time, we primarily ship within [Your Country]. If international shipping becomes available, rates will be calculated at checkout.

Q: My package says “delivered,” but I didn’t receive it. What should I do?
A: Please check with your local post office, neighbors, or building management first. If your package is still missing, contact the carrier for assistance. We are not responsible for lost or stolen packages once marked as delivered.

Returns & Refunds

Q: Can I return my order?
A: No, all sales are final. Due to the nature of our products, we do not accept returns or exchanges.

Q: What if my item arrives damaged or defective?
A: If your item is damaged or defective upon arrival, please contact us within 48 hours of delivery. Include clear photos of the item and packaging, and we will review your case for a possible refund.

Q: Do you offer refunds?
A: Refunds are only issued for very particular reasons, such as receiving a damaged or incorrect item. Please refer to our Return & Refund Policy for full details.

Payments & Checkout

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and other secure payment options available at checkout.

Q: Why was my payment declined?
A: If your payment was declined, please:

  • Check your card details and billing address.

  • Try another payment method.

  • Contact your bank to ensure there are no issues with your card.

Q: Do you charge sales tax?
A: Sales tax may be applied at checkout based on your location and local tax regulations.

Product Information

Q: Are your products safe to use?
A: Yes, all of our products are designed with safety in mind. Please follow the instructions provided with your purchase for best results.

Q: Do you offer wholesale or bulk discounts?
A: At this time, we do not offer wholesale pricing.

Q: How can I contact customer support?
A: You can reach out to us at info@serenitybodyreset.com, and we’ll get back to you as soon as possible.